Product End-of-Life
Ivanti products are constantly updated to meet the needs of rapidly changing IT environments. As new products are released, previous versions are supported and maintained for a certain amount of time, then retired. Product support for older Ivanti products continues according to this schedule:
Ivanti Endpoint Manager
| Ivanti Product | Available for purchase until: | Full support ends: | Customer Care support ends: | Web-based support ends: | Product availability and support ends: |
|---|---|---|---|---|---|
| Ivanti Endpoint Manager 2018 | Currently available and fully supported. | ||||
| Ivanti Endpoint Manager 2017 | No longer available. | November 30, 2019 | May 31, 2020 | November 30, 2020 | November 30, 2020 |
| LANDESK® Management and Security Suite 2016 | No longer available. | December 31, 2018 | May 31, 2019 | November 30, 2019 | November 30, 2019 |
| LANDESK® Management and Security Suite 9.6 | No longer available. | October 31, 2017 | May 31, 2018 | November 30, 2018 | November 30, 2018 |
| LANDESK® Management and Security Suite 9.5 | No longer available or receiving support. | ||||
Ivanti ITAM Product Suite
| Ivanti Product | Available for purchase until: | Full support ends: | Customer Care support ends: | Web-based support ends: | Product availability and support ends: |
|---|---|---|---|---|---|
| Ivanti Asset Manager 2017.3 | Currently available and fully supported. No End of Life announcement has been made. | ||||
| Ivanti Asset Manager 2017.1 | No longer available. | No End of Life announcement has been made. | |||
| LANDESK Asset Central 2016.x | No longer available. | May 5, 2019 | No End of Life announcement has been made. | ||
| LANDESK Asset Central 2016 | No longer available. | January 19, 2018 | June 19, 2018 | January 19, 2019 | January 19, 2019 |
| Ivanti Asset Intelligence 2017.1 | Currently available and fully supported. No End of Life announcement has been made. | ||||
| LANDESK Asset Intelligence 2016.1, 2016.2, 2016.3 | No longer available. | Fully supported. | No End of Life announcement has been made. | ||
Ivanti Service Desk Product Suite
| Ivanti Product | Available for purchase until: | Full support ends: | Customer Care support ends: | Web-based support ends: | Product availability and support ends: |
|---|---|---|---|---|---|
| Service Desk 2018.3 | Available to existing Ivanti Service Desk Customers only. | October 10, 2021 | April 10, 2022 | October 10, 2022 | October 10, 2022 |
| Service Desk 2018.1 | No longer available. | April 11, 2021 | October 11, 2021 | April 11, 2022 | April 11, 2022 |
| Service Desk 2017.3 | No longer available. | October 30, 2020 | April 30, 2021 | October 30, 2021 | October 30, 2021 |
| Service Desk 2017.1 | No longer available. | April 10, 2020 | October 10, 2020 | April 10, 2021 | April 10, 2021 |
| Service Desk 2016.x | No longer available. | May 5, 2019 | November 5, 2019 | May 5, 2020 | May 5, 2020 |
| Service Desk 7.8.x & 2016 | No longer available. | Full support has ended. | Customer care support has ended. | January 10, 2019 | January 10, 2019 |
LANDESK Asset Lifecycle Manager
| Ivanti Product | Available for purchase until: | Full support ends: | Customer Care support ends: | Web-based support ends: | Product availability and support ends: |
|---|---|---|---|---|---|
| LANDESK Asset Lifecycle Manager 6.1 | No longer available. | Fully supported. | No End of Life announcement has been made. | ||
| LANDESK Asset Lifecycle Manager 5.0 | No longer available or receiving sustaining support. | ||||
| LANDESK Asset Lifecycle Manager 4.0 | No longer available or receiving sustaining support. | ||||
| LANDESK Asset Lifecycle Manager 3.0 | No longer available or receiving sustaining support. | ||||
- End of Life Announcement: Shortly after a new product version is released, an end-of-life (EOL) announcement is made for the previous version.
- Manufacturing Availability: EOL plus 60 days. The previous versions can be ordered from LANDESK for 60 days from the EOL announcement. After that, only the new version can be ordered.
- Full Support: EOL plus 12 months. Full LANDESK product support will continue for one full year from the EOL announcement. There is no difference between support levels for the new product and the previous version. Maintenance updates will continue to be released during this time.
- Continued Customer Care Support: EOL plus 18 months. Continued product support will continue for 18 months from the EOL announcement. All current maintenance updates will be available. However, no new updates will be released after 12 months.
- Web-Based Support: EOL plus 24 months. Live support is discontinued, but Web-based support continues for another 12 months from the EOL announcement. Users can access the LANDESK Support website to download previously released product updates and access technical white papers and a public discussion forum.
- Backward Compatibility and Upgrades: New product versions are backward-compatible with the last product version. For example, LANDESK solutions 8.7 are compatible with LANDESK solutions 8.6. Customers with systems running any of the three previous product versions can upgrade clients to the newest product version. For example, systems running LANDESK solutions 8.4, 8.5 or 8.6 can upgrade to LANDESK solutions 8.7.